Privacy Policy
Privacy Policy
The nature of the service
WEGROUPVENTURES - FZCO (the Company, we, us, our) trades under the name 10X Trader and is a Free Zone Company incorporated in the United Arab Emirates with its registered office at IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates (Premises Number: 51821-001). We operate a Dashboard, read-only mobile app, and introducing layer that connects users to Broker-side trading products. This Privacy Policy explains how we collect, use, store, share, and protect personal data in connection with our website, Dashboard, mobile app, onboarding flows, and support channels. It does not cover data collected or processed by any Broker under the Broker’s own privacy framework.
This Policy is issued in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE Personal Data Protection Law, or UAE PDPL) and its implementing regulations as in force from time to time. For users in the EU, EEA, UK, or other jurisdictions with equivalent data protection frameworks, we apply the data protection standards set out in this Policy, which are designed to be consistent with the principles of the EU and UK GDPR where reasonably practicable.
Personal Data We Collect
We collect only what is necessary for our own operational and introducing functions. The data we may collect directly from you is limited to:
full name;
email address;
telephone number;
residential address;
Dashboard login credentials and account preferences;
communications and support enquiries you send to us.
We may also collect limited technical and usage data automatically when you use our website, Dashboard, or mobile app, including device identifiers, IP address, browser type, session data, and activity logs. This is collected for security, fraud prevention, and service improvement.
WHAT WE DO NOT COLLECT
We do not collect or store your passport, national ID card, or proof of identity documents for Broker-side account verification. We do not collect or store your bank account details or Broker-side financial history. Where Broker-side KYC or AML requires identity documents or financial information, that process is handled entirely by the Broker.
Why We Process Personal Data
We process personal data on the following legal bases and for the following purposes. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights.
Purpose
Legal Basis
Details
Creating and managing your Dashboard account
Contract performance
We need your details to provide you access to our Services.
Routing you to the Broker or partner
Contract performance / Legitimate interest
We use your contact details to facilitate the introducing relationship.
Customer support and communications
Contract performance / Legitimate interest
We need to be able to reach you regarding your account and enquiries.
Fraud prevention and security
Legitimate interest / Legal obligation
We monitor for misuse, unauthorised access, and suspicious activity.
Legal and compliance obligations
Legal obligation
We may be required to retain or disclose data under applicable law.
Marketing communications
Consent / Legitimate interest where permitted
We may contact you with relevant updates. You can opt out at any time.
Analytics and service improvement
Legitimate interest
We use anonymised or aggregated usage data to improve the Services.
Who We Share Personal Data With
We do not sell personal data. We share it only where reasonably necessary, and only with the categories of recipient listed below:
the relevant Broker or Broker partners, where required to facilitate the introducing relationship and the opening or operation of a live trading account;
service providers we engage to operate the Services (including hosting, analytics, customer support, security, fraud prevention, and email delivery providers), under appropriate contractual and confidentiality obligations;
professional advisers (legal, accounting, audit) where reasonably necessary for our legitimate business operations;
regulators, courts, or law enforcement authorities, where required by law or by a binding legal request;
any prospective or actual acquirer, successor, investor, or counterparty (and their professional advisers) in connection with the negotiation, due diligence, or completion of a merger, demerger, restructuring, reorganisation, change of control, asset sale, business sale, or sale of all or part of our business, customer book, partner book, technology, or operational division, subject to reasonable confidentiality safeguards.
Business transfers. If we sell, transfer, restructure, or reorganise all or part of our business, customer book, partner book, technology, or operational division, your personal data may be transferred to the successor or acquirer as part of that transaction, together with your account, contractual relationship, and any related records. We will take reasonable steps to ensure that the successor or acquirer is bound by data protection commitments substantively equivalent to those in this Policy, and we will notify you through the website, Dashboard, mobile app, or email where required by law or where the change is material to how your data is processed. Your rights under section 10 (Your Rights) continue to apply against the successor or acquirer following such a transfer.
The Broker’s Separate Role
If you open or apply for a live trading account through or alongside our Services, the Broker will collect and process your personal data separately under its own privacy notice, terms, and compliance framework. This includes identity verification, KYC, AML, sanctions screening, source-of-funds checks, transaction monitoring, and account administration. The Broker’s data processing is not governed by this Privacy Policy. You should review the Broker’s own privacy documentation before proceeding with account opening.
Cookies and Tracking
Our website, Dashboard, and mobile app use cookies, pixels, analytics tools, and similar tracking technologies for functionality, security, fraud prevention, performance measurement, and marketing attribution. A separate Cookie Policy provides full details of the cookies we use, their purpose, duration, and how you can manage your preferences. Where required by law, we obtain your consent before placing non-essential cookies.
International Data Transfers
Our team is distributed globally and our service providers may be located outside the United Arab Emirates. Your personal data may be transferred to, stored in, or processed in jurisdictions where our team members or service providers operate. Where we transfer personal data outside the UAE, we take reasonable steps to ensure appropriate protections are in place, which may include standard contractual clauses, reliance on adequacy decisions of the UAE Data Office, or other lawful transfer mechanisms consistent with the UAE PDPL and applicable international frameworks. For users in the EU, EEA, or UK, where personal data is transferred outside the EEA or UK, we rely on appropriate transfer mechanisms including Standard Contractual Clauses where required.
How Long We Keep Data
We retain personal data only for as long as necessary for the purpose for which it was collected, and no longer than required by applicable law or legitimate business need.
Data category
Retention period
Account and onboarding data
Duration of account plus up to 7 years after closure for legal and compliance purposes.
Support and communications data
Up to 3 years from the date of the interaction, unless a longer period is required for a dispute or legal matter.
Technical and usage logs
Up to 12 months in identifiable form, then anonymised or deleted.
Marketing preferences and opt-out records
Until withdrawal of consent plus a short buffer period for processing.
Legal hold data
As long as required by the relevant legal or regulatory obligation or proceeding.
When data is no longer required, we aim to securely delete or anonymise it where reasonably practicable.
Security
We take reasonable and practicable steps to protect personal data against unauthorised or accidental access, loss, misuse, or disclosure. These include access controls, secure storage, restricted internal access, logging and monitoring, and vendor security controls where applicable.
No internet-based system is completely secure. If we become aware of a data breach that poses a risk to your rights, we will take steps to contain the breach and, where required by law, notify you and relevant authorities (including the UAE Data Office where applicable) without undue delay.
Your Rights
Right
What it means
Applies under
Access
Request a copy of the personal data we hold about you.
UAE PDPL / GDPR
Correction
Ask us to correct inaccurate or incomplete personal data.
UAE PDPL / GDPR
Erasure
Request deletion of your personal data where there is no legal basis to retain it.
UAE PDPL / GDPR
Restriction
Ask us to pause processing while a dispute about accuracy or lawfulness is resolved.
UAE PDPL / GDPR
Portability
Receive your data in a structured, machine-readable format where technically feasible.
UAE PDPL / GDPR
Object
Object to processing based on legitimate interests or for direct marketing.
UAE PDPL / GDPR
Withdraw consent
Where processing is based on consent, withdraw it at any time without affecting prior processing.
All jurisdictions
Opt out of marketing
Unsubscribe from marketing communications at any time via the unsubscribe link or by contacting us.
All jurisdictions
To exercise any of these rights, contact us at finance@10xtrader.com. We may verify your identity before responding. We aim to respond within 30 days. For UAE PDPL requests, we will respond within the timeframe required under the Law and its implementing regulations.
Direct Marketing
We may use your name, email address, or telephone number to send marketing communications where we have a lawful basis to do so. Where we rely on consent, we will obtain it clearly before sending. Where we rely on legitimate interests, we will make opt-out easy. You may opt out of marketing at any time by using the unsubscribe link in any marketing email, or by contacting us at finance@10xtrader.com. Opting out of marketing does not affect service-related communications.
Complaints and Supervisory Authority
If you have concerns about how we handle your personal data, please contact us at finance@10xtrader.com. We will acknowledge your concern promptly and aim to resolve it within 30 days. If you are not satisfied with our response:
UAE users may refer a complaint to the UAE Data Office, the federal authority responsible for the application of the UAE Personal Data Protection Law;
EU or EEA users may refer a complaint to the supervisory authority in their member state of residence;
UK users may refer a complaint to the Information Commissioner’s Office (ICO);
users in other jurisdictions may contact their applicable national data protection authority.
Third-Party Links and Services
Our website, Dashboard, or mobile app may contain links to Broker websites, partner platforms, or other third-party services. We are not responsible for the privacy practices of those third parties. You should review their own privacy documentation before providing them with any personal data.
No Services for Minors
Our Services are not directed at or available to persons under the age of 18 or the applicable age of majority in their jurisdiction of residence. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified by website posting, Dashboard notice, mobile app notice, or email. The date of the most recent version is shown at the top of the document. Continued use of our Services after an update constitutes acceptance of the revised Policy to the extent permitted by law.
Contact Us
Topic
Relevant Contact Point
Privacy enquiries and data rights requests
finance@10xtrader.com
General enquiries
support@10xtrader.com
Registered entity
WEGROUPVENTURES - FZCO, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates (Premises Number: 51821-001)
Supervisory authority (UAE)
UAE Data Office
Connected Documents
This Privacy Policy should be read together with the General Terms and Conditions, the Cookie Policy, the Risk Disclosure Notice, the Broker Disclosure, and any product schedules or onboarding notices where relevant.
Governing Law
This Privacy Policy and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates and, to the extent applicable, the laws of the Dubai International Financial Centre (DIFC). Any dispute, controversy, difference, or claim arising out of or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions of the General Terms and Conditions.
