GTC
General Terms and Conditions
Introduction
1.1 These General Terms and Conditions, together with any policies, notices, schedules, product-specific terms, order forms, disclosures, or additional documents expressly incorporated by reference, govern access to and use of the website, Dashboard, Mobile App, onboarding flows, communications, content, tools, and related services made available by WEGROUPVENTURES - FZCO.
1.2 WEGROUPVENTURES - FZCO (the Company) is a Free Zone Company incorporated in the United Arab Emirates with its registered office at IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates (Premises Number: 51821-001), and trades under the name 10X Trader. All references to 10X Trader in the Company’s website, Dashboard, Mobile App, and communications refer to WEGROUPVENTURES - FZCO. The Company intends to display its full registered name clearly in the website, Dashboard, Mobile App, and relevant legal documents alongside any trading name, subject to applicable law and final implementation requirements.
1.3 These Terms regulate the Company’s own digital, introducing, support, and contractual layer only. These Terms do not make the Company the user’s broker, custodian, paying agent, execution venue, portfolio manager, fiduciary, investment adviser, or operator of a discretionary managed account.
1.4 Where a user opens or uses a live trading account, that trading relationship is with the relevant Broker and is governed by the Broker’s own terms, policies, disclosures, and operational framework.
Acceptance of the Terms
2.1 By accessing the website, Dashboard, or Mobile App, creating an account, submitting an application, clicking to accept these Terms, using any Company Service, or otherwise interacting with any Company workflow that states or reasonably indicates that these Terms apply, the user confirms that the user has read, understood, and agreed to be bound by these Terms.
2.2 If the user does not agree to these Terms, the user must not access or use the website, Dashboard, Mobile App, or any related Service.
2.3 If the user acts on behalf of a company, fund, partnership, trust, institution, or other legal person, the user represents and warrants that the user has full authority to bind that entity.
Definitions
In these Terms, unless the context requires otherwise:
3.1 Company means WEGROUPVENTURES - FZCO, trading as 10X Trader.
3.2 User means any individual or entity who accesses or uses the website, Dashboard, Mobile App, onboarding flow, communication channel, or any related Company Service.
3.3 Broker means any third-party broker, execution venue, or regulated or licensed provider with whom the user may open or maintain a live trading account. The Company may publish a separate Broker Disclosure identifying the relevant Broker or Brokers available through the Services from time to time.
3.4 Dashboard means any portal, interface, account area, workflow system, reporting environment, or technology layer made available by or on behalf of the Company.
3.5 Mobile App means any mobile application, tablet application, or similar software interface made available by or on behalf of the Company as a read-only extension of the Dashboard unless the Company expressly states otherwise in writing.
3.6 Services means the website, Dashboard, Mobile App, communications, workflow tools, onboarding support, introducing functions, product access logic, partner routing, and related services made available by the Company from time to time.
3.7 Products means any product, access route, service configuration, partner-linked structure, or commercial offering made available by the Company, including 10x Standard, 10x Prime, 10x Prime X, 10x Accelerator, and PAMM.
3.8 Strategy means any third-party or partner trading approach, signal stream, model, provider profile, performance display, copy relationship, or strategy-related information presented, referenced, or made accessible through the Services.
3.9 Copy Trading means any user-directed functionality through which the user elects to follow, mirror, connect to, or receive exposure to a Strategy, provider, or trading logic made available through or alongside the Services, subject always to Broker-side infrastructure, third-party systems, and the user’s own decision and authorisation.
3.10 Restricted Jurisdiction means any jurisdiction, territory, person, sanctions designation, or category of user that the Company or the Broker determines to be prohibited, restricted, high risk, unavailable, or unsuitable for legal, regulatory, sanctions, commercial, operational, or policy reasons. A non-exhaustive list of Restricted Jurisdictions may be published by the Company on its website or onboarding flow and updated from time to time without prior notice.
3.11 Third Party Services means any service, infrastructure, website, system, Broker platform, provider service, execution environment, payment channel, marketplace component, analytics service, verification service, or other external service not operated exclusively by the Company.
3.12 Business Day means a day on which banks are generally open for business in the United Arab Emirates, excluding Saturdays, Sundays, and UAE public holidays.
Nature and Scope of the Company’s Services
4.1 The Company operates a Dashboard, read-only Mobile App, and introducing layer only.
4.2 The Company may, at its discretion, provide one or more of the following:
(a) marketing and user routing to a Broker or partner;
(b) digital onboarding support and workflow assistance;
(c) Dashboard access and account administration tools;
(d) read-only app access and notification functionality;
(e) product access logic and user interface functionality;
(f) communications, reporting views, or status tracking;
(g) Strategy information and user-directed Copy Trading connectivity tools;
(h) institutional relationship support;
(i) affiliate, IB, PAMM, MAMM, marketplace, white label, or partner support infrastructure. Where the Company facilitates access to PAMM, MAMM, or similar structures, the Company does so solely as a routing and Dashboard layer. The relevant PAMM or MAMM operator relationship, together with any applicable regulatory classification, remains between the user and the relevant operator;
(j) general business or product information.
4.3 The Company does not itself provide brokerage, trade execution, custody, discretionary management, investment advice, portfolio management, deposit taking, money transmission, or payment services to traders through these Terms.
4.4 Nothing in these Terms constitutes an offer by the Company to enter into a brokerage relationship with a trader.
Relationship with the Broker
5.1 Any live trading account is opened with the Broker, not with the Company.
5.2 All execution, custody, deposits, withdrawals, trading conditions, leverage settings, margin treatment, account statements, trading records, fills, funding channels, settlement flows, and verification required for a live trading account are handled by the Broker and remain subject to the Broker’s own terms and operational framework.
5.3 The user acknowledges that separate Broker terms may apply and that the user may be required to accept those Broker terms before any Broker-linked feature, product access, or live trading functionality becomes available. The Company may publish a separate Broker Disclosure that identifies the relevant Broker or Brokers available through the Services. Users are encouraged to review that disclosure before opening a live trading account.
5.4 The Company does not control, manage, approve, reject, administer, supervise, or operate the user’s live trading account or trading activity, except to the limited extent of providing Dashboard-level access, read-only app display, routing logic, onboarding support, or internal workflow functionality on the Company side.
5.5 The Company does not act as principal to the user in relation to live trading activity carried out through a Broker account.
5.6 For any matter relating to live trading account opening, KYC, AML, sanctions screening, onboarding approval, execution, custody, deposits, withdrawals, payment timing, account restrictions, margin, leverage, fills, trade records, compliance controls, or account closure, the Broker’s terms, decisions, systems, and operational framework shall govern.
5.7 The Company is not responsible for Broker-side acts, omissions, delays, restrictions, compliance decisions, onboarding outcomes, payment timing, technical failures, or service changes, except to the extent directly caused by the Company’s own breach of these Terms.
Eligibility
6.1 The Services are available only to users who:
(a) have legal capacity to enter into binding obligations;
(b) are aged 18 or over, or have reached the applicable age of majority in their jurisdiction of residence, whichever is higher;
(c) provide accurate, current, and complete information;
(d) are not located in, resident in, incorporated in, or otherwise connected with a Restricted Jurisdiction, to the extent prohibited by the Company or the Broker;
(e) are not subject to sanctions, asset freezes, or comparable restrictions that would make access unlawful or commercially unacceptable;
(f) satisfy any eligibility, onboarding, or policy criteria imposed by the Company or the Broker.
6.2 The Services are not available to persons under the age of 18 or the applicable age of majority in their jurisdiction of residence, whichever is higher. By accessing the Services, the user represents that they meet this requirement.
6.3 The Company may reject, suspend, or terminate any application or access request at any time where it reasonably considers this necessary for legal, regulatory, sanctions, operational, commercial, security, fraud prevention, reputational, or risk management reasons.
Registration and Onboarding
7.1 Users may be required to complete one or more registration or onboarding steps through the website, Dashboard, Mobile App, Broker environment, or another approved workflow.
7.2 The Company may request documents, confirmations, declarations, contact information, technical information, business information, or other materials reasonably necessary for the Company’s own operational, contractual, support, anti-fraud, relationship management, or product administration purposes.
7.3 Access to any Product, feature, or partner-related Service may be conditional on successful completion of all required onboarding steps.
7.4 The Company may delay, refuse, or suspend onboarding where information is incomplete, inconsistent, misleading, inaccurate, or gives rise to a legal, fraud, sanctions, security, or compliance concern.
KYC, AML, Sanctions, and Compliance Verification
8.1 The user acknowledges and agrees that KYC, AML, sanctions screening, onboarding approval, and related verification required for the opening and maintenance of live trading accounts are performed by the Broker, not by the Company, unless the Company expressly states otherwise in a separate written policy or agreement.
8.2 The Company may nevertheless collect limited identifying, technical, contractual, business, anti-fraud, relationship, support, or operational information for its own legitimate business purposes connected with the Services.
8.3 The Company may delay, restrict, suspend, or refuse access to any Service or Product where:
(a) the Broker has not approved the relevant onboarding;
(b) the Broker has rejected, suspended, restricted, or terminated the relevant trading relationship;
(c) the Company reasonably suspects fraud, impersonation, false information, sanctions exposure, unlawful conduct, market abuse risk, or other compliance concern;
(d) the user fails to provide information reasonably requested by the Company for its own operational or contractual purposes.
8.4 The user acknowledges that ongoing Broker-side compliance checks, source of funds review, sanctions screening, enhanced due diligence, transaction monitoring, or related controls may be applied by the Broker at any time under the Broker’s own legal and regulatory framework.
8.5 The Company is not liable for any delay, rejection, suspension, restriction, or closure resulting from Broker-side KYC, AML, sanctions, onboarding, or compliance decisions, except to the extent directly caused by the Company’s own breach of these Terms.
Products and Product-Specific Terms
9.1 The Company may offer access to one or more Products, including 10x Standard, 10x Prime, 10x Prime X, 10x Accelerator, and PAMM.
9.2 Each Product may be subject to separate eligibility criteria, commercial logic, onboarding requirements, Dashboard functionality, disclosures, Broker conditions, or supplemental schedules. The full mechanics, eligibility criteria, commercial terms, and Broker-side conditions for each Product are set out in the relevant Product Schedule, which forms part of these Terms where made available by the Company.
9.3 The Company may add, remove, modify, suspend, rename, restructure, or discontinue any Product at any time for operational, legal, commercial, strategic, technical, security, or partner-related reasons.
9.4 Unless expressly stated otherwise in a separate written product schedule or Broker-side document, nothing in these Terms should be interpreted as creating a fixed promise regarding spreads, commissions, payouts, account economics, leverage treatment, execution conditions, account size, performance fee logic, or withdrawal mechanics.
9.5 Exact product mechanics, where applicable, may be set out in separate product schedules, Broker-side product terms, partner documents, or additional disclosures.
9.6 Where a product-specific schedule or separately accepted product term conflicts with these Terms, the product-specific schedule or separately accepted product term shall prevail only to the extent of that conflict.
9.7 Where a matter concerns Broker-side account operation or Broker-side product mechanics, the Broker’s own terms and operational framework shall prevail.
10x Standard
10.1 10x Standard is a Broker-linked, public retail Product made available through the Company’s introducing and Dashboard layer. The full mechanics, eligibility criteria, commercial terms, and Broker-side conditions for 10x Standard are set out in Product Schedule A (10x Standard), which forms part of these Terms where made available by the Company.
10.2 The Company may provide product information, user interface logic, onboarding support, or Dashboard access in connection with 10x Standard, but the underlying live trading account, execution environment, and related account services remain with the Broker.
10.3 Access to 10x Standard may be restricted, modified, or refused depending on Broker approval, jurisdictional restrictions, technical compatibility, commercial criteria, or the Company’s internal risk policies.
10x Prime
11.1 10x Prime is a public retail Product (the successor to the Product previously known as 10x Algo) intended for users seeking a Broker-linked Product with raw-spread execution conditions or infrastructure suitable for spread-sensitive strategies, subject always to Broker approval and Broker-side trading terms. The full mechanics, eligibility criteria, and Broker-side conditions for 10x Prime are set out in Product Schedule B (10x Prime), which forms part of these Terms where made available by the Company.
11.2 The Company may apply additional onboarding, screening, restrictions, or Product conditions in relation to 10x Prime, including in respect of strategy type, flow quality, execution sensitivity, infrastructure abuse risk, or other operational factors.
11.3 Nothing in these Terms guarantees any spread, latency, execution quality, fill quality, or infrastructure outcome.
11A. 10x Prime X
11A.1 10x Prime X is the Company’s rawest public retail tier, designed as a hybrid raw-pricing Product for highly demanding trading systems (including algorithmic and HFT-style flows that meet Broker compatibility requirements) and experienced trading clients. The full mechanics, eligibility criteria, and Broker-side conditions for 10x Prime X are set out in Product Schedule C (10x Prime X), which forms part of these Terms where made available by the Company.
11A.2 10x Prime X is open to algorithmic, automated, high-frequency, and arbitrage flows only where compatible with the Broker’s execution model. The Company and the Broker may require demonstration of accurate trade time stamps, may restrict or block strategies that are not compatible with the Broker’s execution model, and may require migration of an incompatible strategy to a different Product.
11A.3 Nothing in these Terms guarantees any spread, latency, execution quality, fill quality, or infrastructure outcome on 10x Prime X.
10x Accelerator
12.1 10x Accelerator is a private, institutional, first-loss Product intended for emerging managers, fund managers, professional institutional traders, and other selectively approved institutional users, and may involve enhanced onboarding, relationship management, Product logic, thresholds, documentation, and internal approval. The full mechanics, eligibility criteria, and conditions for 10x Accelerator are set out in Product Schedule D (10x Accelerator) or in separately negotiated Accelerator documentation.
12.2 No user is entitled to access 10x Accelerator unless and until the relevant onboarding, internal approval, and Broker-side requirements are completed to the satisfaction of the Company and the Broker.
12.3 The Company may require separate schedules, institutional terms, questionnaires, approval criteria, or negotiated documents for 10x Accelerator relationships. Liability caps applicable to 10x Accelerator users may be separately negotiated and set out in the relevant Accelerator documentation.
Strategies and Copy Trading
13.1 The Company may make available Strategy-related content, profiles, provider information, performance displays, connectivity tools, workflow options, or Copy Trading-related functionality through the Services.
13.2 Any Strategy or Copy Trading functionality made available through the Services is provided strictly as a user-directed feature. The user alone decides whether to follow, connect to, use, pause, or discontinue any Strategy.
13.3 The Company does not provide personal recommendations, discretionary portfolio management, discretionary account management, asset management, suitability assessments, or individualised advice in relation to any Strategy or Copy Trading arrangement. The display, ranking, ordering, filtering, or featuring of any Strategy or provider through the Services does not constitute a personal recommendation, suitability assessment, or endorsement by the Company. Ranking and display logic is based on objective or user-selected criteria and is not tailored to any individual user’s financial situation, goals, or risk tolerance.
13.4 The Company does not exercise trading discretion for the user, does not select Strategies for the user, does not determine suitability for the user, and does not owe any duty to monitor the appropriateness, performance, or risk level of a Strategy for the user’s particular circumstances.
13.5 Where Copy Trading or related functionality is available, the user acknowledges that:
(a) the user initiates and authorises the relevant connection or following decision;
(b) the relevant functionality may depend on Broker-side systems or Third Party Services;
(c) execution outcomes, timing, slippage, allocation, fills, partial fills, delays, interruptions, trade rejection, market conditions, account settings, and technical performance may differ from any provider, model, or displayed information;
(d) past performance, rankings, statistics, or provider history do not guarantee future results.
13.6 The Company may suspend, restrict, remove, redesign, or condition any Strategy display or Copy Trading feature at any time for legal, compliance, operational, technical, commercial, reputational, or risk management reasons.
13.7 Where the Company removes, suspends, or restricts a Strategy or provider from the Services, the Company will use reasonable efforts to notify affected users through the Dashboard, Mobile App, or email. The user remains responsible for reviewing and managing their own Copy Trading connections, including through the Broker’s own platform. The Company is not responsible for any trading outcome arising during a transition period following the removal or suspension of a Strategy or provider.
13.8 Nothing in the Services should be interpreted as meaning that the Company is operating a discretionary managed account service for the user.
Dashboard, Mobile App, and Technology Licence
14.1 Subject to these Terms, the Company grants the user a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Dashboard and any Mobile App solely for the user’s own lawful internal business or personal use in connection with the Services.
14.2 The Dashboard and any Mobile App are Company-side interfaces and workflow layers. Unless the Company expressly states otherwise in writing, they are not the Broker’s official trading platforms and do not themselves constitute execution interfaces.
14.3 The user must not interpret the Dashboard, Mobile App, website, or Company communications as meaning that the Company is the Broker, the execution venue, the custodian of the user’s assets, or the operator of a discretionary managed account.
14.4 The user must not:
(a) copy, modify, reverse engineer, decompile, or otherwise interfere with the Dashboard, Mobile App, or related systems;
(b) attempt to gain unauthorised access to any system, dataset, user account, API, or infrastructure;
(c) use the Dashboard or Mobile App in a way that could impair, overload, damage, or compromise the Company’s systems or security;
(d) use bots, scraping tools, automated extraction tools, or unauthorised scripts without prior written consent;
(e) use the Dashboard or Mobile App for unlawful, fraudulent, defamatory, infringing, or misleading purposes.
14.5 The Company may monitor usage, logs, access patterns, and technical behaviour for security, support, fraud prevention, and operational purposes.
14.6 Unless the Company expressly states otherwise in writing, any Mobile App is provided on a read-only basis for viewing account status, workflow information, Strategy information, reports, notifications, and related non-execution functionality. The Company may disable or limit any app functionality to preserve that read-only perimeter.
No Investment Advice and No Fiduciary Duty
15.1 All information, content, support, reporting, analytics, dashboards, app displays, or communications provided by the Company are general in nature unless expressly stated otherwise in a separate written agreement signed by the Company.
15.2 The Company does not provide investment advice, personal recommendations, discretionary management, portfolio management, financial product advice, tax advice, legal advice, or any guarantee of results.
15.3 The display of Strategy information, rankings, provider information, statistics, performance metrics, or Copy Trading features does not constitute a recommendation, endorsement, suitability assessment, or invitation by the Company to enter into any particular transaction or follow any particular Strategy.
15.4 Any decision to follow, mirror, connect to, or discontinue a Strategy is made solely by the user.
15.5 No fiduciary duty arises between the Company and any user under these Terms.
No Client Money and No Custody
16.1 The Company does not accept, hold, safeguard, or control client trading funds as principal under these Terms.
16.2 The Company does not operate a custody service for traders and does not maintain a trader client money account.
16.3 Any transfer of funds connected to a live trading account is handled by the Broker or the Broker’s payment channels under the Broker’s own contractual and operational framework.
16.4 The user must not represent to any third party that the Company holds trader money, executes trades, or acts as custodian unless the Company has expressly authorised that statement in writing.
Fees, Commercial Arrangements, and Compensation
17.1 The Company may earn fees, commissions, rebates, revenue shares, performance-related amounts, referral compensation, software-related fees, institutional service fees, white label fees, or other compensation in connection with the Products or relationships introduced, supported, or administered by the Company.
17.2 The user acknowledges that separate Broker, affiliate, institutional, Strategy provider, or partner terms may apply and may govern pricing, payouts, revenue share, rebates, performance fees, or related commercial matters.
17.3 The Company may disclose the general nature of its commercial relationships with Brokers and partners in a separate disclosure document or onboarding notice where the Company considers this appropriate or where required by applicable law. Unless expressly required by applicable law, the Company is not obliged to disclose the specific financial terms of confidential commercial arrangements between the Company and any Broker, partner, affiliate, Strategy provider, institutional participant, or white label party.
No Refund and No Cancellation Right in Relation to Broker Funds
18.1 Because the Company acts only as a Dashboard, read-only app, and introducing layer and does not receive trader deposits as principal, the Company does not offer any refund or cancellation right in relation to funds placed with the Broker.
18.2 Any refund, charge reversal, withdrawal, transfer, or return of funds held with the Broker is governed by the Broker’s own terms, policies, legal obligations, and operational controls.
18.3 If the Company separately charges any setup fee, software fee, institutional fee, service fee, or other direct fee in the future, the applicable refund or cancellation rule shall be set out in the relevant order form, schedule, or separate agreement.
User Obligations
19.1 The user must:
(a) provide true, accurate, current, and complete information;
(b) keep login credentials secure and confidential;
(c) promptly notify the Company of unauthorised access, security incidents, or suspected misuse;
(d) comply with these Terms and all applicable law;
(e) comply with any applicable Broker terms where relevant;
(f) cooperate reasonably with the Company in relation to operational, support, security, contractual, or anti-fraud matters;
(g) refrain from making false, misleading, or unauthorised statements about the Company, the Broker, or any Product.
19.2 The user is responsible for all activity occurring through the user’s login credentials, unless and to the extent caused directly by the Company’s own fault.
Prohibited Conduct
20.1 The user must not, directly or indirectly:
(a) commit fraud or facilitate fraud;
(b) impersonate another person or entity;
(c) provide false, forged, misleading, or incomplete information;
(d) attempt to evade sanctions, restrictions, onboarding filters, or compliance controls;
(e) misuse, probe, attack, scrape, overload, or interfere with any Company system;
(f) infringe intellectual property rights, privacy rights, or confidentiality rights;
(g) publish unlawful, defamatory, abusive, deceptive, or infringing content through any Company channel;
(h) hold the Company out as broker, custodian, payment institution, adviser, manager, or discretionary copy trading operator without the Company’s written authorization;
(i) use the Services in a way that is illegal, abusive, technically harmful, commercially unreasonable, or contrary to the Company’s policies;
(j) use any Strategy or Copy Trading feature in a way that circumvents Broker controls, account restrictions, legal requirements, or Company policies.
Intellectual Property
21.1 All rights, title, and interest in and to the website, Dashboard, Mobile App, branding, trade names, logos, software, interfaces, data presentation, content, workflows, documentation, templates, reports, and related materials are owned by or licensed to the Company unless expressly stated otherwise.
21.2 Nothing in these Terms transfers ownership of any intellectual property right to the user.
21.3 The user may not use the Company’s name, logo, branding, materials, or content except as expressly permitted by the Company in writing or as reasonably required for permitted use of the Services.
Electronic Communications and Electronic Contracting
22.1 The user agrees that the Company may use electronic records, electronic signatures, click acceptance, Dashboard notices, app notices, website postings, and email communications for contracting, disclosures, notices, operational updates, support, policy changes, and Service administration.
22.2 The user is responsible for maintaining valid and accessible contact details and for reviewing communications sent or made available by the Company.
22.3 A record generated by the Company’s systems regarding acceptance, login, notice delivery, workflow completion, or user action shall be admissible as evidence of that action, subject to applicable law.
22.4 The Company may present relationship disclosures, risk notices, Broker role notices, onboarding notices, and similar legal or operational notices through the website, Dashboard, Mobile App, or electronic onboarding flow, and the user agrees that such disclosures may form part of the contractual and compliance framework governing the Services.
Personal Data, Privacy, Cookies, and Tracking
23.1 The Company may collect, use, store, process, transfer, and disclose personal data in accordance with its Privacy Policy and applicable law.
23.2 The website, Dashboard, and Mobile App may use cookies, analytics tools, pixels, fraud prevention tools, session tools, device identifiers, and similar technologies for security, functionality, service improvement, performance measurement, onboarding flow management, and marketing.
23.3 Further details regarding data handling, transfers, retention, user rights, and cookies shall be set out in the Company’s Privacy Policy and, where applicable, Cookie Policy.
23.4 The user acknowledges that the Company may share necessary information with the Broker and other service providers where reasonably required to operate the Services, support onboarding, prevent fraud, comply with law, or administer a user relationship.
Risk Disclosure Summary
RISK WARNING
Trading leveraged financial products and following copy trading strategies involves significant risk of loss and may not be suitable for all users. You may lose some or all of your capital. Past performance of any Strategy or provider displayed through the Services does not guarantee future results. You should not engage with these Products unless you understand the risks involved and can afford to sustain a loss. A separate Risk Disclosure document is available and should be read carefully before accessing any Product.
24.1 The Services involve access to leveraged trading products and copy trading functionality through the Broker. These carry a high degree of risk, including the risk of loss of your entire deposit.
24.2 Strategy performance data, rankings, and provider information displayed through the Services are historical in nature. Past performance does not indicate or guarantee future results.
24.3 A full Risk Disclosure document is available from the Company and should be read carefully before using any Product or following any Strategy. By accepting these Terms, the user confirms that they have had the opportunity to review the Risk Disclosure.
Service Availability, Modifications, and Suspension
25.1 The Company does not guarantee continuous, uninterrupted, or error-free operation of the website, Dashboard, Mobile App, onboarding flows, or any related Service.
25.2 The Company may modify, suspend, restrict, or discontinue any Service, feature, Product, Strategy display, or Copy Trading-related functionality at any time where reasonably necessary for maintenance, security, compliance, fraud prevention, third-party dependency issues, commercial reasons, strategic change, or technical development.
25.3 The Company may suspend access immediately where reasonably necessary to protect the Company, the Broker, other users, or the integrity of any system, relationship, or investigation.
Third Party Services, Strategy Providers, and Partner Relationships
26.1 The Services may involve or interact with Third Party Services, including Brokers, Strategy providers, copy trading providers, affiliates, introducing brokers, PAMM operators, MAMM operators, white label partners, institutional participants, analytics providers, and technical providers.
26.2 The Company does not warrant the availability, suitability, legality, performance, financial outcome, appropriateness, or conduct of any Third Party Service or third-party provider, including any Strategy or copy-related provider.
26.3 Any use of a Third Party Service may be subject to separate terms and conditions imposed by the relevant third party.
26.4 The Company may introduce users to third parties, but the Company does not become liable for the third party’s acts or omissions solely by reason of such introduction.
26.5 The website, Dashboard, Mobile App, and Company communications may include references to Brokers, Strategies, or third-party products, but such references do not mean that the website, Dashboard, or Mobile App is the official website or official platform of the relevant Broker or Strategy provider unless expressly stated by the Company in writing.
Affiliates, Introducing Brokers, Institutional Partners, PAMM, and MAMM
27.1 The Company may operate separate commercial or operational agreements with affiliates, introducing brokers, white label partners, institutional partners, Strategy providers, PAMM operators, or MAMM operators.
27.2 Nothing in these Terms creates any partnership, joint venture, agency, fiduciary relationship, employment relationship, or authority for any such party unless expressly agreed in writing by the Company.
27.3 No user may bind the Company, make representations on behalf of the Company, accept funds for the Company, or hold itself out as authorised to act for the Company unless expressly authorised in writing.
Complaints
28.1 If a user has a complaint about the Company’s Services, the user should contact the Company in the first instance at the designated complaints contact provided on the Company’s website or Dashboard.
28.2 The Company will acknowledge receipt of a complaint within a reasonable time and aim to provide a substantive response or update within 15 Business Days of receiving the complaint.
28.3 If a complaint relates to Broker-side matters, including account operation, execution, deposits, withdrawals, or compliance decisions, the user will be directed to the Broker’s own complaints process. The Company cannot resolve Broker-side complaints on the Broker’s behalf.
28.4 Escalation to arbitration under clause 37 is available where a complaint cannot be resolved through the complaints process.
Disclaimer of Warranties
29.1 To the fullest extent permitted by law, the Services are provided on an as-available and as-is basis.
29.2 The Company does not warrant that the Services will meet the user’s requirements, that access will be uninterrupted, that defects will be corrected immediately, or that the Services will be suitable for any specific commercial or personal purpose.
29.3 Nothing in these Terms excludes any non-excludable right, condition, or warranty that cannot lawfully be excluded under applicable law.
Limitation of Liability
30.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss, or for any loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss of data, or business interruption.
30.2 To the fullest extent permitted by law, the Company shall not be liable for any loss arising from:
(a) Broker-side acts, omissions, restrictions, delays, rejections, downtime, or operational decisions;
(b) Third Party Services;
(c) sanctions or compliance-related actions;
(d) technical outages beyond the Company’s reasonable control;
(e) user error, credential misuse, or unauthorised access not caused by the Company;
(f) trading decisions, market movements, Strategy performance, or Copy Trading outcomes.
30.3 Subject to clauses 30.1 and 30.2 and to the fullest extent permitted by law, the Company’s aggregate liability arising out of or in connection with these Terms shall not exceed the greater of: (a) the total direct fees actually paid by the claimant to the Company in the 12 months immediately preceding the event giving rise to the claim; or (b) USD 10,000. For 10x Accelerator and institutional users, a separate liability cap may be negotiated and set out in the relevant Accelerator or institutional documentation.
30.4 Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is not permitted by law, or any liability that cannot lawfully be limited or excluded.
Indemnity
31.1 To the fullest extent permitted by law, the user shall indemnify and hold harmless the Company and its officers, directors, employees, contractors, and affiliates against losses, liabilities, claims, damages, costs, and expenses, including reasonable legal costs, arising out of or in connection with:
(a) the user’s breach of these Terms;
(b) false, misleading, or incomplete information supplied by the user;
(c) unlawful conduct, fraud, infringement, or misuse of the Services by the user;
(d) unauthorised representations made by the user about the Company or any Product.
31.2 This indemnity does not apply to the extent that the relevant loss was caused directly by the Company’s own fraud, wilful misconduct, or material breach of these Terms.
Force Majeure
32.1 The Company shall not be liable for any failure, delay, interruption, restriction, or suspension arising from events beyond its reasonable control, including cyber incidents, telecommunications failure, power failure, government action, sanctions, legal or regulatory change, market disruption, labour disputes, natural events, war, civil disorder, Broker outages, or failure of third-party infrastructure.
32.2 Where reasonably practicable, the Company will use reasonable efforts to mitigate the impact of such events.
Amendments to the Terms
33.1 The Company may amend these Terms from time to time.
33.2 Material changes may be notified by website posting, Dashboard notice, app notice, email, or other reasonable electronic means.
33.3 Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.
Suspension and Termination
34.1 The Company may suspend, restrict, or terminate access immediately where:
(a) the user breaches these Terms;
(b) the Broker rejects, suspends, restricts, or terminates the user’s relevant relationship;
(c) a legal, sanctions, fraud, security, reputational, or operational risk arises;
(d) the user provides false or misleading information;
(e) the relevant Product or Service is discontinued or restructured;
(f) continued access is no longer commercially, legally, or operationally acceptable to the Company.
34.2 The user may stop using the Services at any time, but this does not affect obligations already accrued or any separate contractual relationship the user may have with a Broker or partner.
Consequences of Termination
35.1 Upon termination or suspension, the user’s right to access the website, Dashboard, Mobile App, and related Company Services may end immediately.
35.2 Termination or suspension by the Company does not make the Company responsible for any Broker-side closeout, payment, restriction, account decision, or ongoing obligation under Broker terms.
35.3 Any provision which by its nature is intended to survive termination shall survive termination, including provisions on liability, indemnity, intellectual property, confidentiality where applicable, disputes, and governing law.
Governing Law
36.1 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Arab Emirates and, to the extent applicable, the laws of the Dubai International Financial Centre (DIFC).
36.2 Nothing in this governing law clause limits any mandatory rights a user may have under the laws of the user’s jurisdiction of residence that cannot lawfully be excluded or modified by contract.
Dispute Resolution
37.1 Any dispute, controversy, difference, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, interpretation, performance, breach, termination, or any non-contractual obligation arising out of or in connection with them, shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules in force when the Notice of Arbitration is submitted.
37.2 The seat of arbitration shall be Dubai, United Arab Emirates.
37.3 The language of the arbitration shall be English.
37.4 The tribunal shall consist of one arbitrator.
37.5 The arbitration shall be confidential except to the extent disclosure is required by law, regulation, enforcement necessity, or to protect or pursue a legal right.
37.6 Nothing in this clause prevents either Party from applying to the courts of Dubai, the DIFC Courts, or any other court of competent jurisdiction for interim, injunctive, conservatory, or other relief in support of the arbitration.
Miscellaneous
38.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force so far as permitted by law.
38.2 No failure or delay by the Company in exercising any right shall constitute a waiver of that right.
38.3 The user may not assign, transfer, charge, subcontract, or otherwise dispose of any right or obligation under these Terms without the Company’s prior written consent.
38.4 The Company may at any time, in its sole discretion and without obtaining the user’s further consent, assign, novate, transfer, subcontract, or otherwise dispose of any or all of its rights and obligations under these Terms — and may transfer, assign, or novate the user’s account, contractual relationship, data, balances, accrued rights, and ongoing entitlements — to (a) any direct or indirect parent, subsidiary, group company, or affiliate of the Company; (b) any successor entity in connection with a merger, demerger, restructuring, reorganisation, change of control, or other corporate event; (c) any third party that acquires all or substantially all of the Company’s business, assets, customer book, partner book, contractual relationships, technology, brand, or any business line, product, division, or operational segment relating to the Services (a Sale of Business); or (d) any third party to whom the Company outsources or subcontracts service delivery, infrastructure, or operational functions, in each case subject to applicable law.
38.4.1 In any Sale of Business or other corporate event described in clause 38.4, the user consents in advance to the assignment or novation of the user’s contractual relationship, including all rights and obligations under these Terms and any Product Schedule, partner agreement, affiliate agreement, introducing broker (IB) agreement, PAMM Manager or Investor relationship, MAMM relationship, marketplace listing, rebate or commission arrangement, or other commercial entitlement, to the relevant successor or acquirer, on the same economic terms in all material respects, with effect from the date specified in the Company’s notice (the Effective Date).
38.4.2 The Company will give the user reasonable prior notice of any such assignment, novation, or transfer through the website, Dashboard, Mobile App, email, or other reasonable electronic means. Continued access to or use of the Services on or after the Effective Date constitutes the user’s acceptance of the successor or acquirer as the new contracting counterparty in place of the Company, to the extent permitted by applicable law.
38.4.3 Following the Effective Date, the successor or acquirer shall stand in the place of the Company for all purposes under the assigned or novated relationship, and the Company shall be released from all future obligations to the user thereunder, save in respect of accrued rights, accrued liabilities, or matters arising before the Effective Date that are not expressly assumed by the successor.
38.4.4 The Company may share, disclose, or transfer user data — including personal data, account data, transaction history, communications, KYC information held by the Company, balance and performance data, partner and IB tree data, PAMM allocation history, marketplace history, and related records — to any prospective or actual successor, acquirer, investor, or counterparty, and to their professional advisers, in connection with any due diligence, negotiation, or completion of a Sale of Business or other event described in clause 38.4, subject to reasonable confidentiality safeguards and the Privacy Policy.
38.4.5 A user who does not wish to continue using the Services following an assignment, novation, or transfer under this clause 38.4 may stop using the Services in accordance with clause 34.2. Nothing in this clause limits any mandatory rights a user may have under applicable law to terminate the relationship in connection with a change of contracting counterparty.
38.5 These Terms constitute the entire agreement between the Company and the user in relation to the Company’s own Services, except where additional documents are expressly incorporated or separately accepted.
38.6 Nothing in these Terms confers rights on any person other than the parties, except where a provision expressly states otherwise or where applicable law requires otherwise.
38.7 These Terms are in the English language. Any translation is for convenience only. In the event of inconsistency, the English version shall prevail unless mandatory law requires otherwise.
38.8 Notices from the Company may be given by email, website posting, Dashboard notice, app notice, or any other reasonable electronic means.
38.9 The Company may publish separate relationship disclosures, Broker role notices, product notices, risk disclosures, privacy notices, cookie notices, and onboarding statements that supplement these Terms. Such notices shall form part of the overall legal and operational framework applicable to the Services to the extent stated by the Company.
